Risk & Security Management is Australia’s leading integrated provider of mercantile and investigation services.
https://www.risksec.com.au/
We currently require a Field Representative in the following areas: Gold Coast.
About You: We are looking for honest people who have a strong work ethic and the professionalism and maturity to work independently. Instructions and communication to our office will be via an online database so a home computer and printer is required.
As a conscientious agency, it is imperative all field representatives act in a fair, lawful and respectful manner when dealing with individuals in what can be a stressful situation. A high level of training will be provided to ensure that you have the knowledge to successfully undertake the role.
The successful applicant will possess a strong work ethic, be an excellent communicator and have the ability to work autonomously. The majority of your time will be spent working in the field and from home. The role allows for flexible hours, however you will need to consider 2 evenings and at least 1 day of the weekend to maximise effectiveness.
A current Commercial & Private Inquiry Agents License with categories (Debt Collection, Process Serving) preferred or a recent completion of Certificate III Financial Services (Mercantile Agent) course through the Australian Security Academy highly advantageous.
About the role: As a Field Representative, you will be required to attend various addresses including residences, businesses and work places to:
• Make contact with our clients' customers for varying reasons (debt, insurance claims, other)
• Make demands for outstanding arrears on (debts, insurance claim, other)
• Attempt service of Legal Process
• Make general enquiries of the current residents and neighbours if the customer no longer resides at the given address
• Mystery Shopping, making discreet enquiries
• Conducting audits on a range of assets at different locations
• Report back in a timely manner
• Provide interim reports via in-house database
Requirements
• Reliable Vehicle
• Return a police check that satisfies our compliance requirements
• Maintain relevant licences (including drivers licence)
• Mobile telephone & computer with internet and printer
• Capable to use both Apple and android devices
• Maturity, honesty, integrity and a fine sense of ethics
• Good people skills including the ability to empathise with others
• Good communication skills
•A firm but friendly manner
• Patience, tact and persistence
• An ability to negotiate
• A consistent work methodology
The successful applicant/s will be engaged on contractor basis. You will be paid a set rate per job completed, paid on a fortnightly basis. The work will fluctuate and in some areas may only be a supplementary income. The maintenance, service and expenses of your vehicle will be your responsibility.
Please email your resume to lisa.lee@risksec.com.au
Whilst we endeavour to respond to all enquiries, successful applicants may only be contacted.
About Us: Risk & Security Management (RS) is one of Australia's largest Mercantile agencies providing field services to the financial services sector (including banks, other credit providers and insurance companies), government departments, global corporations and law firms.
Supported by over 65 full time staff spread across our three staffed offices, RS is client, people and results focused. This means that we will embrace innovation and continual improvement to ensure that we are consistently meeting and exceeding expectations and empowering our staff to form trusted partnerships with our clients and other stakeholders.
Kind regards,
Lisa Lee
Human Resources Manager
1300 712 978 |
